Shipping policy

SHIPPING POLICY
Effective: 27th January 2026
This policy applies to purchases made via the official Nashīnasu website.

1) Dispatch and delivery

Works are prepared carefully prior to dispatch. Dispatch and delivery timelines are estimates and may vary by destination, carrier, customs processing, and the nature of the work (original or edition).
Orders are shipped on business days (Monday–Friday).

2) Delivery address requirements

Buyers are responsible for providing a complete and accurate delivery address at checkout. For security and delivery reliability:

-We do not ship to PO Boxes, BFPO, or military bases.

-A deliverable address and identifiable recipient are required.

-If an incorrect or incomplete address is provided, we cannot be responsible for failed delivery, misdelivery, or additional carrier fees. Where a parcel is returned to sender, re-delivery may be arranged subject to additional shipping charges.

3) Shipping costs

Shipping costs are calculated and shown at checkout. Where free shipping is offered, it will be applied at checkout.

4) Signature & insurance / tracking

All shipments are fully insured and signature required. Signature is required for all deliveries. Proof of delivery is recorded by the carrier.
Where available, tracking details will be provided once your order has been dispatched. Additional security services may be used at our discretion for high-value shipments.
We may not be able to change delivery addresses once an order has been dispatched.

5) Customs, duties, and taxes (international)

International shipments may be subject to customs duties, import taxes, and local handling fees. These charges are the responsibility of the buyer and are set by the destination country.

6) Delivery issues, loss in transit, and theft

If your order does not arrive by the estimated delivery window, or tracking indicates a delivery exception, contact us via the Concierge page. We will liaise with the carrier and, where appropriate, initiate an investigation or insurance process.

If you have selected or authorised delivery to a safe place or a nominated third party (for example, a neighbour), responsibility for the parcel may change once it is delivered to the agreed location.

7) Damage in transit

If your order arrives damaged, notify us within 48 hours of delivery via the Concierge page and include your full name, order number, and clear photo/video evidence. Please retain all packaging materials until the matter is resolved.
This reporting window helps us assess and support carrier/insurance processes and does not affect your statutory rights.

8) Undelivered / returned-to-sender parcels

If delivery cannot be completed (for example, no recipient available or address issues) and the parcel is returned to sender, re-delivery may incur additional charges. We recommend using a secure address where delivery can be received during normal hours.

9) Contact

For all shipping, delivery, loss, or damage enquiries, contact us via the Concierge page on the website.