Terms of service
TERMS OF SERVICE
Effective date: 12 July 2026
Last updated: 12 July 2026
These Terms govern use of the official Nashīnasu website and purchases made from Nathan Downie trading as Nashīnasu ナシーナス (“Nashīnasu”, “we”, “us” or “our”).
By using the website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Membership of Nashīnasu Kazoku is governed separately by the Nashīnasu Kazoku - Collector Access Terms.
1. About Nashīnasu
Nashīnasu is an artist-led practice offering original artworks, limited editions, collector releases and private commissions.
We may decline an enquiry or proposed transaction where reasonably necessary, including because of availability, security, compliance, suspected fraud, geographic restrictions or lack of artistic fit.
2. Eligibility
You must be at least 18 years old and legally capable of entering a binding contract to place an order.
Where you purchase on behalf of an organisation, you confirm that you have authority to bind that organisation.
3. Orders and contract formation
Product listings are invitations to make an offer to purchase.
An automated order acknowledgement, payment authorisation or checkout confirmation does not by itself mean that we have accepted your order.
A binding contract is formed when we send you an express order-acceptance or dispatch confirmation, unless we clearly confirm acceptance at an earlier stage.
We may decline or cancel an order where reasonably necessary, including because of:
- suspected fraud or unauthorised payment;
- listing or pricing errors;
- unavailability;
- geographic or legal restrictions;
- inability to fulfil the order safely;
- material inaccuracies in information supplied by the purchaser.
Where we cancel before fulfilment, payments received for that order will be refunded.
4. Pricing
The price displayed and confirmed at checkout is the product price payable for the order.
Any delivery charge, tax or other unavoidable charge known in advance will be disclosed before the order is placed.
International customers may be responsible for customs duties, import taxes or local charges where clearly stated before purchase.
If we discover a genuine pricing or listing error before accepting an order, we may cancel the order and refund the payment or invite you to place the order at the corrected price.
5. Payment
Payment is required through the methods made available at checkout or under a separately agreed invoice arrangement.
Payment information is processed by third-party payment providers. We do not ordinarily receive or store complete payment-card information.
An order is not treated as paid until funds have cleared.
6. Delivery, insurance and risk
Delivery is governed by our Shipping Policy and the information supplied for the relevant work.
Expected dispatch or completion periods are estimates unless expressly agreed as binding.
Where no different timeframe has been agreed, applicable statutory delivery requirements apply.
Shipments may require a signature and may be insured according to the nature and value of the work.
For consumers, risk normally remains with us until the goods are physically received by you or by a person you have nominated to receive them.
Where you expressly authorise delivery to a safe place or nominated recipient, risk may pass when delivery is completed at that authorised location.
You are responsible for supplying complete and accurate delivery information.
7. Returns and statutory rights
We do not offer returns, refunds or exchanges beyond the rights provided by applicable law.
This does not affect statutory rights, including rights relating to:
- online cancellation;
- faulty or damaged goods;
- goods that are not as described;
- goods that are not of satisfactory quality;
- goods that are not fit for a disclosed purpose.
The applicable process is described in our Return & Refund Policy.
8. Online cancellation rights
Where you purchase online as a consumer, you may have a statutory right to cancel the purchase without giving a reason.
For eligible goods, the cancellation period will generally end 14 days after the day on which you, or a person nominated by you, receives the goods.
To exercise this right, you must send a clear cancellation request through the Concierge page or to the contact email stated below before the cancellation period expires.
After notifying us, you must return eligible goods within the period required by law and in accordance with the return instructions supplied.
You may be responsible for return-delivery costs where this was disclosed before purchase. Because artworks may be valuable, fragile or oversized, approved insured return arrangements may be required.
You must take reasonable care of returned goods. Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the work.
Cancellation rights may not apply to goods made to the consumer’s specifications or clearly personalised, including qualifying bespoke commissions.
An existing original artwork or standard limited edition is not treated as bespoke solely because it is rare, numbered or artist-made.
9. Damage, defects and delivery claims
Please inspect the shipment promptly after delivery.
Visible transit damage should be reported within 48 hours where reasonably possible through the Concierge page, together with:
- the order number;
- photographs or video of the damage;
- photographs of the external and internal packaging;
- any courier documentation.
Please retain all packaging until the matter is resolved.
Prompt reporting assists courier and insurance investigations. Failure to report within 48 hours does not remove statutory rights.
Where legally required and appropriate, remedies may include repair, replacement, price reduction or refund. Because originals are unique, an exact replacement may not be possible.
10. Originals, editions and natural variation
Original artworks are unique.
Limited editions are produced according to the edition information stated on the relevant product page.
Minor visual differences may arise from:
- screen calibration;
- lighting;
- photography;
- handmade processes;
- materials;
- permitted edition variation.
These provisions do not affect your right to receive goods that materially correspond with their description and imagery.
11. Certificates of authenticity
Where stated on the product page, a certificate of authenticity will accompany or be supplied in connection with the artwork.
Certificates must be kept with the relevant work and should not be altered, duplicated or used in connection with another work.
12. Intellectual property
Purchasing an artwork transfers ownership of the physical object only, unless expressly agreed otherwise in writing.
Copyright, moral rights and all other intellectual-property rights remain with Nathan Downie or the applicable rights holder.
You may display a purchased physical work for lawful personal or internal purposes.
You may not, without prior written permission:
- reproduce or distribute the artwork;
- produce or sell merchandise;
- licence the artwork;
- mint or tokenise it;
- use it in advertising or commercial promotion;
- adapt or commercially exploit it;
- use images or materials to train artificial-intelligence systems.
13. Private commissions
Private commissions are subject to a separate written proposal or agreement covering matters such as:
- artistic scope;
- dimensions and materials;
- price and payment stages;
- estimated completion period;
- revision boundaries;
- delivery;
- cancellation;
- intellectual property.
A commission is not accepted until confirmed in writing and any required initial payment has cleared.
14. Prohibited conduct
You must not:
- misuse the website;
- attempt unauthorised access;
- interfere with website security;
- scrape or systematically extract content without permission;
- introduce malicious code;
- use the website unlawfully;
- impersonate another person;
- misuse artwork, images or brand materials.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Nothing in these Terms limits statutory consumer rights.
16. Third-party services and links
The website may use or link to third-party services, including payment providers, delivery providers and external websites.
We are not responsible for independent third-party content or policies, although this does not remove responsibilities that the law places directly upon us.
17. Changes to these Terms
We may update these Terms for legal, operational, security or business reasons.
The version applying when a purchase contract is formed will continue to govern that purchase unless a change is legally required or expressly agreed.
18. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you may also benefit from mandatory protections and rights to bring proceedings in your local courts.
Nothing in these Terms removes rights that cannot lawfully be excluded.
19. Contact
Nathan Downie trading as Nashīnasu ナシーナス
General enquiries, order issues and cancellation notices may be submitted through the Concierge page or by email:
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